We want to ensure a smooth and reliable shipping experience for our valued customers. Here's what you need to know about our domestic shipping:
1. Shipping Carriers: We utilize multiple trusted shipping carriers, including Purolator, Canada Post, UPS, FedEx, and more. Our sophisticated software compares rates from these carriers, allowing us to offer you the best shipping options available.
2. Expedited Shipping: Need your order in a hurry? Upon request, we offer faster shipping options for an additional cost. Simply reach out to our customer support team, and they will assist you in selecting the expedited shipping method that suits your needs.
3. PO Box Shipments: Please note that if you provide a PO Box address, your order will be fulfilled and delivered exclusively by Canada Post. For a broader range of delivery options, we recommend providing a physical address during checkout.
4. Address-Specific Couriers: If you are aware of any couriers that do not deliver to your address, please let us know when placing your order. We'll make sure to select a shipping carrier that can deliver to your location seamlessly.
5. Shipping Rates: For domestic orders over $250 CAD, shipping is on us! Orders below this amount are subject to a flat rate of $15 CAD. We aim to provide affordable shipping options while ensuring your package arrives securely and in a timely manner.
6. Delivery Timeframes: After your package is shipped, you can typically expect it to arrive within 3-5 business days. Please note that while we strive to meet these estimated delivery dates, we cannot guarantee specific arrival times as they may be subject to carrier delays.
We appreciate our international customers and want to make sure your Cedar and Vine items reach you with care. Here are the key details about our international shipping:
1. Shipping Carriers: We ship international orders via multiple couriers and work diligently to find the most reliable and cost-effective options for your specific country.
2. Shipping Rates: International shipping rates are calculated during the checkout process based on your country and order details. We aim to provide competitive rates that reflect the weight, dimensions, and destination of your package.
3. Delivery Timeframes: For most countries, international orders typically arrive within 7-14 days after the package is shipped. However, please keep in mind that these are estimated delivery times, and actual arrival dates may vary depending on customs clearance and any potential carrier delays.
4. Tracking Information: Most international orders include tracking information, allowing you to monitor the progress of your package. Please note that international tracking updates may be less frequent compared to domestic shipments and may cease once the package leaves Canada.
5. Customs and Import Duties: Please be aware that customs and import duties may be levied by your receiving country. These charges are the buyer's responsibility and are determined by the customs authorities in your country. We recommend checking with your local customs office for further information on potential fees.
When will my order ship?
Made-for-you orders: Expect a shipping notice 1-3 weeks after your order is placed.
Ready to ship and in-stock sale items: Expect a shipping notice 1-2 business days after your order is placed.
How long does shipping usually take?
Canada and US orders typically arrive within 3-5 business days. Faster shipping options are available on request.
How do I find my tracking number?
Your tracking info and number will be sent to you via email as soon as your order ships.
Every order is shipped with tracking (with the exception of our swatch books).
How do I change my shipping address?
If you notice your shipping info is wrong on your order confirmation OR if your shipping address changes, please reach out to us with the correction ASAP so that we can make the change on our end before shipping out your parcel. Once the courier picks up the parcel, it is out of our hands.
What if I need my parcel in a rush?
We work with various couriers who have 1 day express shipping options - depending on your location. Please reach out to us if you need faster shipping and we will get back to you with a quote.