Sizing & Customization FAQs
How do I know what size to order?
We get it, sizing is not always quite as straightforward when shopping online. Don't worry, we got you. Since each piece is unique, there is product specific sizing info on each garment page under the sizing tab.
If unsure of sizing, please select the size you believe you are closest to and then include your measurements (bust, waist, hip, height) in the order note section of the cart page and we will double check that the size you selected is correct and/or if you need any customizations made from our base size.
If you still have questions, don't hesitate to email firstname.lastname@example.org for a sizing recommendation.
What does made-for-you mean?
None of us fit neatly into one size from head-to-toe, so we offer fit customization at no extra cost. Our made-for-you approach gives you the freedom to alter pieces for that just-right fit.
We’ll help you with base size selection and taking your own
measurements, then create a personalized digital pattern that reflects your preferences. Your pattern is saved for future orders, so it’s ready and waiting as you grow your collection.
What kind of customizations do you offer?
We offer customizations to any of our base styles. These include (but are not limited to):
- lengthening/ shortening garment inseam, torso length, sleeve length, etc
- customizing garment shape to body measurements
- adding/ removing sleeves
- making a style breastfeeding friendly
Many other customizations can be accommodated and we encourage you to reach out if you have any questions as to how we can customize a style.
Do you charge extra for customizations?
No. Everyone deserves to have great fitting clothing and we believe it is worth the extra effort.
The only time we would have to charge extra is if the customization required substantially more material. For example if you wanted a top lengthened into a dress.
If I don't request any customizations, is my garment still made-to-order?
Yes. Unless you are ordering from our ready-to-ship section; all garments are made-to-order, even if you are ordering a base size w/o any customizations.
Do you make fully custom styles?
We do not offer fully custom garments. Although we would love to, our team does not have the time resources to dedicate to the pattern making involved with fully customized styles.
Do you alter garments?
No. We would love to offer this, but our team is small and we cannot take on alteration projects while still keeping up to production demand.
All our sizing customizations are done to our patterns before cutting out the order.
Can I change my order?
If we haven't cut your order yet, you may make changes. Please reach out to email@example.com asap with your change request.
Can I change my address after my order is placed?
If we haven't shipped your order yet, you may change your shipping address. Please reach out to firstname.lastname@example.org asap with your change request.
What is your current lead time?
Our current lead time is 2-3 weeks for all our made-for-you garments.
Ready to ship styles will be sent out 1-2 business days after your order is placed.
How do I pick up in store?
You may select local pick-up at checkout or reach out to us at email@example.com any time to arrange local pick-up; even if you ordered online and selected a shipping option.
Local pick-up for online orders is only available at our Weyburn, SK location.
Where can I find your shipping policy?
You can find all the information on our shipping policy and shipping FAQs on our shipping page.
How do I return an item if it doesn't work for me?
You can find our complete return instructions and return portal on our returns page.
Can I cancel my order?
If we haven't cut your order, you may cancel. Please reach out to firstname.lastname@example.org asap with your cancellation request.
Product Info FAQs
Do you offer fabric swatches of your colorways?
Yes. You can order a complete set of our linen color swatches for free here.
Are you planning to expand your color selection?
Possibly. We do not have any new color offerings set in stone. When we offer more colors, we will update our email subscribers first.
Do you have any retail locations?
Where is your linen from?
Our garment linen is Oeko-Tex certified and European Flax certified and our home linen is from South Korea.
What does slow fashion mean to Cedar & Vine?
At Cedar & Vine, slow fashion is at the very core of our brand philosophy and practices. We believe that clothing should be made with care, consideration, and a focus on sustainability.
For us, slow fashion means stepping away from the fast-paced, disposable nature of the fashion industry. It's about embracing a more intentional approach to design and production, where quality and longevity take precedence over fleeting trends. We strive to create timeless pieces that withstand the test of time, both in terms of style and durability.
In practical terms, slow fashion means utilizing all-natural fibers, which offers exceptional comfort, versatility, and a lower environmental impact compared to synthetic materials. We choose fabrics that are free from synthetic coatings or finishes, allowing them to naturally biodegrade when their lifecycle eventually comes to an end.
Slow fashion means rejecting the concept of mass production and excessive inventory. We operate on a made-to-order basis, crafting garments specifically for each customer. This approach not only eliminates the waste associated with overproduction but also ensures that every piece is tailored to the individual's measurements and preferences.
We are committed to supporting fair and ethical manufacturing practices. Our garments are lovingly crafted by our small team, under one roof - fostering a positive and sustainable impact on our local communities.
Slow fashion, to us, is about conscious consumption and mindful choices. It's about investing in quality pieces that you truly cherish, reducing waste, and minimizing our ecological footprint.
What is so great about linen?
Why linen? We adore linen for its exceptional qualities. It's incredibly durable, retaining its shape and getting even softer with age. Linen is easy to care for, machine washable, and doesn't require excessive ironing.
With its breathable and hypoallergenic properties, linen keeps you comfortable year-round. This versatile fabric effortlessly complements any occasion, allowing for endless styling possibilities.
Moreover, linen is sustainable, recyclable, and biodegradable, making it an environmentally conscious choice.
Ultimately, we choose linen for its timeless beauty, durability, and lasting comfort!
Do you have a first time purchase discount code?
We appreciate your interest as a first-time buyer at Cedar & Vine! To thank you for joining our community, we invite you to sign up for our newsletter. By doing so, you will receive a one-time discount code that can be used at checkout for your first purchase. It's our way of welcoming you to our family and making your initial experience with us even more special. Keep an eye on your inbox for the exclusive code!
Do you ever have sales?
We prioritize sustainable production practices, which means our garments are created with careful consideration for the environment. As a result, our margins are lower compared to brands that prioritize fast fashion.
While we typically have very few sales, we occasionally offer seconds and samples sales. These events provide an opportunity for customers to access discounted items. To stay informed about these sales and other exciting updates, we encourage you to sign up for our newsletters. By subscribing, you'll be among the first to know when these special events take place, allowing you to take advantage of the sale items.
Where are your garments made?
Every garment is made under one roof by our tight knit team in our studio located in Weyburn, SK.
What are your showroom hours?
Monday - Friday, 8am-4:30pm
Do you give studio tours?
Yes! Our address is 424 10th Ave, SE, Weyburn, SK. We would love to show you who makes your garments and where they are made. Typically we are in the studio from Mon-Fri (8am-4:30pm).
How do I know when you are launching new items?
Our mailing list has first access to our new styles, launches, and any promotions we run.
Sign up to our mailing list in the footer if you would like to have early access :)
How can I get notified when a colorway is restocked?
If we run out of a specific colorway, we will always notify our mailing list first of the re-stock. Sign up to stay in the know!
How do I care for my linen?
Caring for your linen items is easy! You can hand or machine wash them in cold water with gentle detergent. Tumble drying on a low setting helps soften the linen.
Most of our products are pre-washed to prevent additional shrinkage. For tailored garments, like lined jackets and coats, dry cleaning is recommended.
Wrinkles are part of linen's natural charm, but if you prefer a pressed look, use a medium-heat iron or a garment steamer. Hanging your linen item in a steamy bathroom can also help remove wrinkles. Our Linen Spray is a great way to freshen up and soften wrinkles on natural fiber garments and bed linens, and it's especially handy for traveling.
How do I care for my knit garment?
All our knits are pre-washed to prevent additional shrinkage. You can hand or machine wash them with detergent. Tumble dry on a low setting.
What is the lifespan of my linen garment?
The lifespan of your Cedar & Vine garment depends on various factors, including the style, the fit, your lifestyle, frequency of wear, and how well you care for it.
At Cedar & Vine, we prioritize the use of natural fibers (primarily linen) without any synthetic coatings or finishes. Our conscious selection ensures that our garments minimize their impact on landfills, oceans, and the environment. However, it's important to note that natural fibers may naturally wear with time, unlike synthetic materials or chemically treated fibers.
Under typical wear conditions, our garments are designed to last for years with proper care. However, certain factors, such as wearing a garment that is excessively tight, subjecting delicate fabrics to harsh conditions, frequent high-temperature washing, infrequent washing, or improper storage, can contribute to premature wear.
We believe in creating products that blend both quality and sustainability. While our garments are not intended to last forever, we embrace the philosophy that responsible consumption means valuing the lifecycle of our clothing. Any manufacturing defects or damages are typically apparent upon arrival. If you notice any issues with your item upon receipt, please inform us immediately, and we will address them right away. Furthermore, if you feel that your garment is exhibiting premature wear after owning it for some time, please email us, and we will be happy to assist you.
At Cedar & Vine, we are committed to offering timeless garments that reflect your personal style while reducing our environmental impact.
Do you offer repairs?
We currently don't offer repairs in house, but we are more than happy to provide off-cuts for patching. Reach out to us via email email@example.com with the color you need and your current mailing address. We will send you material for patching and mending.