Returns
We want you to receive your garment + dance with joy, not be looking at it with a sense of disappointment. If an item does not work out for you, we gladly offer returns for store credit within 14 days of receiving your package. We'd love to get to know you a little better + are happy to suggest an alternate garment more suitable for your lifestyle.
We do not offer cash refunds at this time. Store credit will be issued in the form of a digital gift card with no expiry date.
**We cannot issue refunds or exchanges for garments that have been adjusted for made-to-order sizing requests.**
NEW ECO-FRIENDLY RETURNS PROCESS
We are taking the initiative to make our returns process substantially more eco-friendly! We are using a new EcoDrop method to return items, and you can play a role in helping us reduce our footprint.
Start your return in our returns portal and follow the necessary steps to see if your item is eligible to be returned as EcoDrop.
- Fill out Order # and Postal Code/Zip Code
- Choose the items you want to return and why you are returning them
- If your item is eligible, you will have two options to ship your package back:
- Classic Return: Download your label now, and the cost of the label will be deducted from your store credit.
- FREE ECODROP RETURN: Hold onto your package for up to 7 days while we find the most eco-friendly destination for your package. If the returned package and item is rated 4/5 quality once received, you will be rewarded with a 15% discount off your next order. Packaging the item in perfect, re-sellable condition can dramatically increase the circularity of the item. A FREE label will be sent to you in no more than 7 days.
Our mission is to be the most sustainable fashion brand out there – we hope you can help us in achieving this! By returning as EcoDrop, you help us:
- Reduce C02 emissions from shipping trips
- Eliminate packaging waste
- Decrease landfill waste
Please drop off your item at the nearest Canada Post within 5 days of receiving your label. Taking over 5 days may result in losing refunds and any eligible discount codes. Your refund will be processed once the item is received and inspected.
Click here to check the status of your return and access your return label once it’s ready!
If you decide to keep an item you requested a return for, please reach out to returns@frate.co ASAP. Please include your Order # in the subject line.
If you have ANY questions or problems with the portal, please reach out to returns@frate.co. Please include your Order # in the subject line.
If you have ANY questions regarding size or fit, please reach out to jo@cedarandvine.net. Please include your Order # in the subject line.
