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we want you to love your garment

Love it, or we'll work for free until you do. Guaranteed! If an item does not work out for you, we gladly offer returns within 14 days of receiving your package. We encourage you to read through the sections below before heading to our returns portal - so that you can make the best decision for you.

What are my options?

Domestic Returns

Eco Drop for Domestic Returns

We are taking the initiative to make our returns process substantially more eco-friendly. We are using a new EcoDrop method to return items, and you can play a role in helping us reduce our footprint. Our returns portal will prompt you through the steps below:

  1. Fill out Order # and Postal Code/Zip Code
  2. Choose the items you want to return and why you are returning them
  3. If your item is eligible, you will have two options to ship your package back:
  4. Classic Return: Download your label now. Please select this option if your garment has been customized.
  5. Ecodrop Return: Hold onto your package for up to 7 days while we find the most eco-friendly destination for your package. If the returned package and item is rated 4/5 quality once received, you will be rewarded with a 15% discount off your next order. Packaging the item in perfect, re-sellable condition can dramatically increase the circularity of the item. A label will be sent to you in no more than 7 days.

* Please drop off your item at the nearest Canada Post within 5 days of receiving your label. Taking over 5 days may result in losing refunds and any eligible discount codes. Your refund will be processed once the item is received and inspected.

Returns Portal

US and International Returns

Direct Exchange

We have the same return policy for our valued customers across the border. Our current return portal does not yet have the capability to create international return shipping labels so the return shipping cost will be the responsibility of the customer.

Please follow the steps below:

  1. Repackage the parcel. Include your order number in or on the package. Indicate whether you would like to do a direct exchange or exchange for store credit.
  2. When filling out the customs form **MARK THE PARCEL AS RETURNED GOODS** and inform the courier or postage provider that these are returned goods. This is a crucial step in us being able to receive the garments back to our studio and not be charged duty fees again.
  3. Send the parcel to our mailing address:
Cedar & Vine
424 10th Ave SE,
Weyburn, SK, Canada
S4H 2A1

Once we receive your parcel back, we will either send out your exchange or issue store credit. If nothing is specified, we will automatically issue store credit.

Need help?

Frequently Asked Questions

Require additional assistance with your return?

If you have additional questions or need assistance with a return, please don't hesitate to reach out. We're here to make your Cedar & Vine experience exceptional.