We get it, sizing is not always quite as straightforward when shopping online. Don't worry, we got you. We've created a general Sizing Guide for you here! Take a peek, then email Jo at firstname.lastname@example.org for a sizing recommendation. Send on your bust, waist, and hip measurements along with your height and (optional) weight.
When you purchase a Made-to-Order garment, it is made specially for you after the order is placed. This allows us to offer you a wider selection of sizes, styles, and colors and operate our business more sustainably - with less waste in terms of inventory and labor.
Please note that there is a 3-4 week lead time for us to cut and sew your garment from order date. Once your garment is completed and packaged; you will recieve your shipping notice and tracking info via email.
We are happy to accept exchanges for garments that are unworn and in good condition within 14 days of delivery. If you need to exchange a garment you received, email us at email@example.com and we will get everything sorted out!
We want you to receive your garment + dance with joy, not be looking at it with a sense of disappointment. If your order's just not what you expected, we will offer you a return for a store credit. We'd love to get to know you a little better + are happy to recommend an alternate garment more suitable for your lifestyle. We are able to accept returns for garments that are unworn and in good condition within 14 days of delivery. Email us at firstname.lastname@example.org and we'll start the return process!
We promise to keep our entire production process transparent + keep you in the loop with any changes. Though we are currently in the position of updating this information, you can learn more about that process here.
Customs and import duties are handled by the receiving country and are therefore the buyer's responsibility. It is likely worth it to do a quick online search into your country
Of course! If we haven't shipped your order yet, we can change your address. Email us at email@example.com with your updated address, and we will make sure your garment reaches you!
All of our linen garments can be washed and dried in your washing machine at home. We pre-wash and dry every piece before it leaves our hands. By the time that you receive it, your piece has been pre-shrunk and will remain the same size, even when you wash it. We recommend washing your pieces in cold water in order to maintain the colour. We love the natural rumpled charm of linen, but if you're looking for a more pressed look, you can take it out of the dryer about 10 minutes before the end of the cycle. This will allow the moisture to naturally steam your garment.
We recommend washing our knit garments in cold water, and laying them flat to dry in order to maintain longevity.
We are thrilled to offer a wide range of sizing through our Made-to-Order model; but we understand that sometimes there are other special considerations to take into account.Lengthening/shortening hems, shortening/lengthening torso length - just to name a few.
The truth is, some of our styles are more feasible to adjust than others. We are a small team and will do our very best to accommodate slight pattern adjustments. After all, we want our garments to fit you well so that you can live in them and love them in comfort.
Please email any special sizing requests to firstname.lastname@example.org and we will respond as soon as possible. Include the style name, your measurements, and your sizing request (ie. lengthening hem by 2").
We do not offer sizing adjustments once the garment has been made but exchanges are available for store credit.